Policies

Welcome to Simpwill

Will Writing just got a whole lot simpler. For far too long will writing has been considered a bit of a taboo subject, largely due to its relationship with that unspoken ‘D’ word… Death. It’s likely that all of us have experienced the impact of losing a loved one at some point or another. It's cold, complicated and extremely stressful, however does it have to be? Simpwill was founded with one mission in mind: to alleviate the emotional and time consuming burden of writing a will for you and your loved ones. By combining cutting-edge technology with exceptional levels of customer service, the simplified will writing process enables a user a faster and more affordable will writing solution for people all over the UK.

Simpwill Team

James Harrop - Founder and Director James provides a breadth of experience in financial services, particularly in the areas of personal protection and insurance. With a passion for personal improvement and the advancement of others around him, along with his sales and innovation skills, he is the driving force behind the brand's progress. James' knowledge sets him aside from others we have come across. Obsessively driven by the desire to make a significant difference in the client experience. James is continuously looking for ways to work within the local community and has a strong interest in giving back. Keep an eye on this.

Matt Ridyard - Founder and Director Matt contributes a variety of skills to the team's success. Matt has established a passion for tech and design, with a degree in finance and a wealth of expertise earned in Foreign Exchange in London. With his keen eye, he is always developing and adapting design throughout the full user journey. Simpwill was built on his deep understanding of technology, and he is constantly on the search for fresh and inventive solutions to complement the process with a focus on the client. Matt is unquestionably a crucial cog in the machine and a key component of the team. Matt is passionate about raising money and awareness for causes near to his heart, so you can expect to see him participate in a number of fundraising events throughout the year.

Daniel Fitzpatrick - Founder and Director Dan offers a plethora of experience, both in terms of relationships and commercial acumen, to the team. With numerous successful businesses under his belt, Dan offers to the group his knowledge of business and the traps to avoid, as well as advice and direction. Dan's contribution is crucial since it has allowed the team to create relationships with individuals and businesses to get the platform to where it is now, all of which add value to the final product. Dan's engagement has included not only moderating commercial meetings, but also accelerating expansion by becoming an investor in the process. Dan is just as enthusiastic about this product as the other directors, and the three of them have worked together to get it to where it is now!

Who we are and how to contact us

We are Simpwill Ltd, a limited company registered in England and Wales under registration number 12813302.

Our registered office address is at 82 Reddish Road, Stockport, Cheshire, SK5 7QU.

Our regulatory information. Simpwill Ltd is not a law firm and is not registered or regulated by the Solicitors Regulation Authority.

You can contact us:

  1. via email at hello@simpwill.co.uk; or
  2. by post at the address above.

If we need to contact you, we will do so either by telephone or by writing to you at the email address and/or postal address you provided to us in your order.

We may contact you under these terms and conditions using any email address of the domain Simpwill.co.uk (‘*@Simpwill.co.uk’) as well as by other means such as post. However, you should not rely on this email address as evidence that the communication has been sent by Simpwill.

These terms and conditions

These terms and conditions outline how you can use our website, how we will provide services to you, how to change or end the contract between you and us, and what to do if there is a problem. We therefore advise that you read these terms carefully before you place an order with us, and we also recommend that you save or print a copy of these terms and conditions for future reference.

Your acceptance. By using this website and submitting your order, you confirm that you accept these terms and conditions in full. You should discontinue use of this website if you disagree with any of these terms.

Throughout this document, we make use of the wording below:

  • "we", "us", "our" means Simpwill Ltd.
  • "you", "your", "yours" means the user who orders any Documents and/or Services from us.
  • "Website" means https://simpwill.co.uk.
  • "Document(s)" means any document that we may sell to you.
  • "Services" means the service that Simpwill provides for the purpose of creating, revising, and checking the Documents.
  • "Writing" specifically includes email format in instances where we use the words "writing" or "written".
  • "Privacy Policy" means the privacy policy on our Website at https://simpwill.co.uk/policies/privacy.
  • "Probate Services" means the services provided by Simpwill relating to probate and estate administration.

Completing your order

It is important that you review our Website to check that the Documents and/or Services we offer are suitable for your use before you place an order.

Language and jurisdiction. For the avoidance of doubt, the Documents and Services are provided in English and are suitable for use in the jurisdiction of England and Wales. These Documents and Services are not suitable for you if your permanent home, business, agricultural property, or assets are located outside of England or Wales. You should not use Documents and/or Services in a jurisdiction other than the one it was intended for.

Age. You must be 18 years or over to register and to order Documents and/or Services from us. By registering, you agree to be bound by these terms and conditions and our Privacy Policy.

Your details. When registering with us you will be required to provide valid and complete contact details including your date of birth, your residential address, an email address, and a password. You agree that the details you provide us with are accurate and complete at the time of registration and are not false or misleading or misrepresent your identity.

Security best practice. You agree to adhere to best practice in maintaining security as a user and particularly to selecting and confidentially storing passwords which adhere to best practice. We will not be liable for any unauthorised access by a third party using your email address and password.

Our contract with you

We accept your order for Documents and/or Services as soon as we process your order and payment is made, at which point a consumer contract is formed between you and us as governed by English law.

No other person shall have any rights to enforce any of its terms. Any contract made for the Documents and/or Services is solely between you and us. It is not intended that any of the undertakings and obligations set out in these terms and conditions shall be for the benefit of and capable of being enforced by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.

You agree that Documents and/or Services ordered and purchased from the Website are intended for your use only and that you are not acting as an agent for another party. We shall not be liable for Documents and/or Services provided to any third party.

Alterations. You may only alter the Documents that you purchase through use of the Services within set fields such as the names of beneficiaries, executors, or assets. You will not be permitted to change or alter the main text on the Documents.

Price and payment

The stated price of the Documents is inclusive of VAT. The total price for Documents and/or Services ordered will be displayed on the Website when you place your order. You may use discount vouchers where applicable.

Full payment must be made before the Service can be provided or a Document can be downloaded by you.

Initial subscription fee. The fee for your first Document includes a subscription for use of the Services for one year. At the end of this year, we will automatically charge you an annual fee as indicated on the order pages for the continued ability to use the Services.

Refunds. Should you decide not to sign a Document, the price of the Document will not be refunded.

Supplying our documents and services

We will make Documents available as digital content for download by you as soon as we accept your order. Once purchased, we will supply the Services to you until either you or we cancel the Services as described in these terms.

From time to time we may have to suspend the supply of the Documents, Services and/or Website to implement minor technical adjustments or to make updates to reflect changes in relevant laws and/or regulatory requirements.

We may cancel or suspend your access to Documents or the Services if we consider that you have acted in breach of these terms.

We reserve the right in all cases, at our complete discretion, to decline to offer you Documents and/or Services. Where we have declined your order, we will return any payment in full when we notify you of our decision.

Cancellation

Due to the bespoke nature of the Documents, the right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.

You are not entitled to cancel your order or return the Documents unless:

  1. the file cannot be opened or is corrupted when you try to download the Document; or
  2. any printed version of the Document ordered is damaged upon receipt.

Notification. You may cancel your subscription to the Services by notifying us online through the Website. To exercise your right to cancel, you must provide us with a clear statement of your decision to cancel the Services. We will acknowledge receipt of such cancellation by email as soon as reasonably practicable.

Use after cancellation. If you cancel the Services, you will be allowed to continue revising your Documents for the remainder of the period you have paid for. You will no longer be allowed to update your Documents after this period has ended unless you pay a rejoining fee to reactivate your subscription (as detailed on the Website).

Probate and estate administration services

Additional terms. The terms and conditions on which Simpwill provides Probate and Estate Administration Services will be provided to you when you instruct Simpwill, or one of our partners, to obtain a grant of probate on your behalf.

Those terms of service will detail, among other things, our fees, the nature of our service, and how we work with third parties.

Our intellectual property rights

We are the sole owners and/or licensees of all intellectual property rights related to the Website and its content. The collection, arrangement and assembly of all content on the Website is the exclusive property of Simpwill and is protected by copyright.

No licence is granted to you to use our intellectual property aside from that which you are permitted to use in accordance with these terms and conditions. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.

You are granted a non-exclusive, non-transferable licence by us to use our Website and to download and print your purchased Documents.

You retain all intellectual property rights in your data. You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, save, copy, and utilise, your data for the purpose of providing the Documents and/or Services to you.

You shall not:

  1. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Documents or the content of our Website in any way;
  2. modify or make derivative works based upon our Service and Website;
  3. embed a Document as an "iframe" or "frame" from within another application; or
  4. reverse engineer or access the Website, the Services or Documents in order to
    1. build a competitive product or service,
    2. build a product using ideas, features, functions or graphics that are similar to those related to us, or
    3. copy any ideas, features, functions or graphics of the Website.

Our website

Periodic updates. To make sure our Website is as up to date as possible, from time to time we might change the information, content and material available on the Website without notice to you.

Accuracy. Although we make reasonable efforts to ensure that the information available on our Website is correct, accurate, and up to date, the information is provided on an “as is” and “as available basis” and may become out of date over time. All product descriptions displayed on the Website are correct at the time of entry; however, this information may not always reflect the current position at the time you place your order.

No legal advice. The information contained on our Website is general legal information and should not be construed as legal advice to be applied to any specific factual situation. We do not guarantee that this information is correct, complete or up to date and recommend that you obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our site.

Website availability. We aim to have the Website available at all times; however, we provide no guarantee of this, and we cannot accept liability for any issues that this may cause.

When using the Website, you shall not:

  1. send any email correspondence that has not been suitably scanned for any software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
  2. interfere with or disrupt the integrity or performance of our Website, servers or networks, and the data contained within them;
  3. attempt to circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other internet connected device or service; or
  4. take any action that imposes an unreasonably or disproportionately large load on our system.

Third-party links. Where there are links on our Website to third party websites which we believe may be of interest to you, these links are provided for your information only. This should not be construed as endorsement of the quality of the goods or services provided by such third parties and as such, we cannot accept any liability for any loss or damage that may arise from your use of them. We have no control over the content or availability of such sites.

Disclaimers and exclusions of our liability to you

Simpwill is not a law firm and is not registered or regulated by the Solicitors Regulation Authority. Any use of our Documents, Services or Probate Services or the Website does not create or constitute a lawyer-client relationship between Simpwill or any employee of or other person associated with Simpwill and you.

Your responsibilities. We cannot accept any responsibility to you if the Documents and/or Services and/or Probate Services you purchased from us are not legally correct for your situation. You must satisfy yourself that the nature of the Services and Probate Services that we offer, and the Documents provided to you, meet with your requirements and are satisfactory for your purposes and any legal requirements.

We do not review the data you provide to create or generate a Document for the purpose of checking for legal accuracy, correctness, suitability or completeness except where you have specifically requested and paid for this service.

When preparing Documents we hold no responsibility and accept no liability for verifying:

  1. your identity;
  2. your testamentary and/or mental capacity;
  3. whether you are or were subject to any undue influence while using the Services or signing your Documents;
  4. whether you knew, understood, and approved the contents of your Documents;
  5. whether there were or might be any actual or potential third-party beneficiary(ies) who might have a claim in law against your Estate.

Guidance notes. We have provided guidance notes to assist you with the execution of your Document. It is your responsibility to ensure that the Document is validly executed as your failure to do so will result in an invalid and unenforceable Document. We shall have no liability for the guidance notes or for the enforceability of any Document.

Future updates. We cannot guarantee that the Document you produce will remain up to date, complete and accurate as future changes to the law may render your Document out of date or obsolete. You are responsible for ensuring the terms of your Document remain valid. We are not responsible for notifying you of changes in the law or the impact of these changes on your Document and we accept no liability for these changes.

Jurisdiction. The Documents and Services are suitable for use in the specific jurisdiction of England and Wales. You should make sure you select Documents and Services for the appropriate jurisdiction for you. You should not use Documents in a jurisdiction other than the one they are intended for.

If you live outside of, or have assets outside of, the jurisdiction for which Documents and Services are suitable then you should exercise caution when using any Document and/or Services as it may not be suitable, and we shall have no liability for the suitability of the Document and/or Services

Free content. We shall bear no liability and offer no warranty whatsoever for Documents which are made available to you to download from the Website free of charge.

Domestic and private use only. We supply the Documents and Services and Probate Services for your domestic and private use only. If you use the Documents and/or Services and/or Probate Services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. In no event shall we be liable to you for any loss of profits, loss of data or any indirect, special, or consequential loss.

Limitation of liability. We disclaim any and all liability to you for the supply of the Documents and our Services and our Probate Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Document or Service.

The limitation of liability set out above does not apply to personal injury or death arising as a direct result of our negligence or any other liability which cannot be excluded or limited under applicable law.

Looking after our customers

We aim to provide high quality and accessible services to our customers and hope you will be pleased with the work we do for you. We constantly seek to improve our service and we monitor our service standards.

Complaint handling. If you are unhappy about any aspect of the service, we have a formal complaint handling procedure (a copy of which can be obtained on request).

To raise a complaint, contact our customer service team at hello@simpwill.co.uk. We will acknowledge your complaint within 5 days of receipt and will then investigate the circumstances before writing to you with results (within 56 days of receipt of the complaint).

Dispute resolution. If we are not able to come to a suitable resolution, and you have been advised by a regulated adviser, you may wish to refer your complaint to the Legal Ombudsman (legalombudsman.org.uk, 0300 555 0333, enquiries@legalombudsman.org.uk, Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ).

You should make your complaint about the adviser to the Legal Ombudsman within 6 months of the end of our complaints handling process.

Please note, the Ombudsman will not accept a complaint if:

  1. it has been more than 6 years from the date of the act or omission giving rise to the complaint; or
  2. it has been more than 3 years from the time when you should have known about the complaint; or
  3. the date of the alleged act or omission giving rise to the complaint was before 6 October 2010.

If you have a complaint about the professional conduct of any of our regulated advisers, you can also refer the complaint to their regulator. To check if a particular adviser is regulated, get in touch with us at hello@simpwill.co.uk.

As Simpwill is not a law firm, we are not regulated by the Solicitors Regulation Authority (SRA); therefore, you will not be able to make a complaint about Simpwill Ltd to the SRA or make a claim on the SRA compensation fund.

These terms do not prevent you from seeking other means of redress.

Other important terms

Please see our Privacy Policy and Cookie Policy for further information about how we may use your personal information. By using this Website, you authorise us to use, store or otherwise process your personal information (in accordance with our Privacy Policy) in order to provide the Documents to you and for marketing and credit control purposes.

Information request. You are entitled to request a copy of the personal information we hold on you at any time. Please contact us at hello@simpwill.co.uk if you wish to request this information.

Limiting our liability for internet fraud. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data which you provide when accessing or ordering from the Website.

Our right to subcontract and transfer rights under these terms. We may subcontract any part or parts of the Services and Probate Services and we may assign, novate, or transfer any part or parts our rights and obligations under these terms and conditions to another organisation without your consent or any requirement to notify you.

We may alter or vary these terms and conditions and/or our Privacy Policy at any time without notice to you.

Entire agreement. These terms and conditions together with our Privacy Policy, any order form, and payment instructions constitute the entire agreement between you and us for Documents and Services. No other terms, whether expressed or implied, shall form part of these terms and conditions except as stated above relating to Probate Services. In the event of any conflict between these terms and conditions and any other term or provision on the Website, these terms and conditions shall prevail.

Separate clauses. Each of the clauses of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

No waiver of rights. No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

Exclusive jurisdiction. These terms and conditions and our Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Privacy Policy

The Simpwill website is owned and operated by Simpwill LTD, a company registered in England and Wales under company registration number 12813302 our registered office is 82 Reddish Road, Stockport, Cheshire, SK5 7QU, UK. Is committed to respecting and protecting your privacy.

It is important you read this policy carefully to understand Simpwill views and practices regarding your personal data that we collect from you, or that you have provided, how it will be processed and how we will treat it.

For the purpose of data protection laws in the UK (Data Protection Act 2018) and GDPR (The General Data Protection Regulation) the data controller is Simpwill LTD which is registered as a data controller with the Information Commissioner’s Office under ICO number ZB117390

Purpose for processing your personal data

"Personal data is any information which can, or could be used to identify a living person."

The following text explains why and how we process your personal data, as well as outlining the legal basis on which we carry out this processing.

Entering into and performing contracts: We will process your personal data to provide services to you, where you ask us to. Following your request, we need certain personal information about you to perform the services request, if you not wish to provide this information, you will be unable to use our services.

Improving how we provide our services: Typically, our services will be conducted digitally. Our commitment is to ensure you receive the highest standard of customer service and for this reason we do provide a telephone solution to services certain administrative requests. All our calls are recorded for training and monitoring purposes, call recordings are retained in accordance with our period of storage.

Continuously improving our website: Your personal data will be processed in order to provide you with a tailored experience when you visit our website. We use your data to ensure our website is displayed in the most effective way for the device you are using. We may use third party cookies to help us improve our website (more details are set out in the sections below) however, we do not share your personal data with search engines and third-party analytics providers that assist us with optimisation and improvement of our website.

Your personal data will also be used to help ensure the security and administration of our website, including internal operations, data analysis, research and statistical, troubleshooting, testing and survey processing.

The legal basis on which your personal data is processed in these circumstances is our legitimate interest to help ensure we provide you with the best possible website, user journey and services, whilst ensuring that our website is kept secure.

User research: We have a legitimate interest to contact you with feedback forms, surveys and review requests in relation to your experience of using our products and services. The feedback will be used to tailor and improve our services. We may conduct research to develop new products and services, your input regarding your experience would inform our approach. Simpwill marketing purposes: Unless you have already indicated that you do not wish to receive marketing communications from us, we may contact you if your recent activity suggests you may need some help, support or wish to hear from us (For example, you have an annual subscription with us, you have previously or are currently using our services or you have entered in to one of our live promotions).

Simpwill marketing purposes: Unless you have already indicated that you do not wish to receive marketing communications from us, we may contact you if your recent activity suggests you may need some help, support or wish to hear from us (For example, you have an annual subscription with us, you have previously or are currently using our services or you have entered in to one of our live promotions).

Your personal data will be used to form a client profile for you which indicates what services, offers and or promotions we think may be of interest to you.

Our communication/marketing efforts will always include a link for you to subscribe. If you do not wish to receive these communications you can contact us on hello@simpwill.co.uk and notify us of your preference to be removed.

Communication with our charity partners: To support the efforts of our charity partners we will ask you if you are happy to receive marketing communications from the charities we work with (for example, you have left the charity a gift in your will). If you agree and provide your consent to receive communications from our charity partners we will send the charity your personal data so they can begin communication with you directly. If you no longer wish to receive communications from the charity you should contact them directly or refer to their unsubscribe button in there communications.

Information shared to charity partners: We will share some basic information relation to you which will allow our charity partners to assess and improve their legacy campaigns (name, address, date of birth and contact information).

Referrals/campaigns with our corporate/commercial partners: Where you have opted in to receiving communications and services from our corporate/commercials partners we will share some basic information relating to you (name and contact information) to allow our commercial/corporate partners to facilitate referrals. Simpwill does not accept any responsibility for the services provided by our corporate/commercial partners, please refer to their privacy policy if you have additional queries regarding their services.

Anonymised data sets: This type of personal data is information which cannot be used to identify a living person. It is typically used to identify general trends and statistical analysis. We may convert your personal data into an anonymised format so it can be used to show things like the age range of our consumers, the geographical area they reside and where are services are provided more frequently in addition to helping our charity partners evaluate the efficiency of their marketing efforts. Anonymised data is not personal data.

If our business is sold: In the event Simpwill buy/sell any business/asset we will transfer your personal data to a third party, meaning we will disclose your personal data to the prospective buyer/seller of such business/assets (at all times ensuring we are abiding by data protection law and GDPR) Or if Simpwill LTD or all of its assets are acquired by a third party, all personal data held by Simpwill about its customers will be one of the assets transferred to the purchaser unless otherwise agreed.

In each case, the legal basis on which we process your personal data in these circumstances is our legitimate interest to ensure business activates can be continued by the purchaser. If you object to our use of your personal data in this way, the relevant buyer/seller of Simpwill LTD may not be able to provide services to you.

Basis for processing anonymised data

We are committed to supporting our charity partners, we may share and process data with our charity partners anonymously in order to continuously improve our efforts and help our partners raise money through gifts in wills. We will share the size and number of gifts left to particular charities and generalised demographic information. This helps our charity partners understand the efficacy of their legacy marketing efforts while maintaining your privacy.

Information that we will collect from you

Information we collect about you. We will automatically collect the following information from each of our visitor to our website ( www.simpwill.co.uk)

Technical Data. This includes your login data, browser type and version, internet protocol (IP) address, location and time zone settings, browser versions and plug-in types, technologies used on the devices you use to access our site, operating systems and platform;

Usage Data. Which includes information about how you use, navigate and click through our site (such as mouse-overs, button clicks and scrolling,) the products you view or search and our services.

Profile Data. Will include your username and password for all accounts used to access our site and services, orders and purchases made on our site and feedback responses;

Marketing and Communication Data. Your preferences in receiving marketing information, offers, newsletters from Simpwill, its related group of companies and further information regarding our corporate partners.

Additionally (as defined in the GDPR) we may also collect Special Categories of Personal Data about you. Special Categories may include information about your ethnicity, race, religious or philosophical beliefs, health and sexual orientation. We do not collect any information relating to offences and or criminal convictions.

In order to ensure the personal data, we hold for you is accurate please keep us informed should your data change during the term of our relationship.

Keeping your data secure

Data security is equally as important to ourselves as it is to you, all information you provide is stored on a secure server. Access to your data is limited to authorised persons only who undertake administrative work in order to approve, manage or conduct a service in relation to your will documentation and additional services you select. Each approved person is subject to a duty of confidentiality and will process your data on our instructions in line with this policy and its terms.

We regularly review our policy and our software partners to ensure your data is protected against a personal data breach. In the instance a suspected breach occurs, where we are legally required by law, we will notify you and any applicable regulatory entity.

When registering for your Simpwill you will create a unique password for yourself, you must not share this password with anyone and it your responsibility to keep your password confidential. Simpwill does not accept any liability for any issues that occur where a password has been shared or you have allowed others to have access to your account.

Uses made of information

Simpwill combines the information that you provide along with the information we have collected about yourself. We use the singular and combined information for the purposes set out above (dependent on the type of information we receive).

Data storage period

In some circumstances you may not be ready to buy or complete your will the first time you register on our website and enter your personal data, if you do not create your will, we will retain your data for a maximum period of 6 years, this will help ensure we are able to assist you if you have any questions or feedback in relation to our services.

Article 17(3) GDPR and the nature of our services – if you complete a will using our digital services we will securely store your personal data indefinitely unless otherwise requested. This is important to protect against legal claims, as well as to provide information if your will is ever to be contested.

Simpwill and its related group of companies may process your personal data to provide you with marketing communications with your consent, we may contact you every 12 months allowing you to update your marketing preferences, if no longer wish to receive such communications, your personal data will be removed from our list.

Right by law (Data Protect Act 2018)

Right to object. It is your right to object against Simpwill processing your personal data where we are processing your personal data: based on our legitimate interest (as set out above). If you make a request to stop processing your data, Simpwill will stop processing your data unless we can demonstrate compelling grounds as to why we should continue in accordance with data protection laws. If your request is to stop direct marketing purposes, we will stop.

Right to access. You have the right to access personal data which we are processing, to receive confirmation as to whether your personal data is being processed by Simpwill. Additionally, you can request various other information relating to our use of your personal data.

Rectification. If we hold inaccurate personal data about you, you have the right to request we rectify this information. Any incomplete data we hold about you can be completed at your request by providing a supplementary statement to us ( hello@simpwill.co.uk)

Restriction. It is your right at any time to restrict the processing of your personal data. This can be restricted if the accuracy of the data is being contested by you, the processing of your personal data would be considered unlawful, but you do not want the personal data erased; we no longer need to process your personal data for the original agreed purpose, but you wish to preserve your data for the exercise, establishment or defence of legal claims; or we are processing your data on the basis of our legitimate interest and you:

  • Object to our processing
  • Want the processing of the relevant data to be restricted until it can be determined our legitimate interest overrides your legitimate interest.

Where any exercise by you determines that our processing of particular personal data is to be restricted, then Simpwill will only process relevant data in accordance with you consent, for storage purposes and for the purpose of legal claims.

Data portability. It is your right to data portability and to receive your data in a standard machine readable, structured format and to transmit such personal data to another controller.

Right to erasure. Upon request, you have the right to request your personal data be erased providing at least one of the following grounds applies: The purpose for which your personal data was collected or otherwise processed is no longer necessary. You have withdrawn your consent and there is no other legal ground we can use to process your legal data; you object to processing and we have no overriding legitimate interest; your personal data has been unlawfully processed; your personal data is to be erased is required for compliance with a law which we are subject to abide by.

If you have additional questions, queries and or concerns relating to the use of your personal data, please contact hello@simpwill.co.uk in the first instance and we would welcome the opportunity to resolve any issue informally.

If the issue cannot be resolved informally, you have the right to lodge a complaint with the Information Commissioner’s Office. For further information, please see https://ico.org.uk/make-a-complaint/.

You can exercise such rights at any time by contacting Simpwill at hello@simpwill.co.uk. Before actioning your request, you may be required to provide confirmation of your identity.

Website Links

Simpwill has a range of corporate partners in order to further enhance your later life/estate planning benefits, from time to time our website may contain links to and from our partners, corporate service providers and affiliates (Simpwill connects you to different websites.)

If a link to one of our partners, corporate service providers or affiliate if followed, please note that as you have left our website we do not accept any responsibility/liability for their/these policies or website. Each of these partners, corporate service providers and affiliates will have their own privacy policy, please check these policies before submitting any personal data to their website.

Changes to our privacy policy

Should we make any significant changes to this policy we will inform you via your preferred choice of contact. When a change is made to our privacy policy in the future, it will be posted on this page. Please ensure you check frequently to see any change or updates that have been made.

Our website (www.simpwill.co.uk) uses cookies, by continuing to browse the website, you are agreeing to our use of cookies. We use cookies to identify improvements of our site that will ultimately improve the user experience when browsing.

"A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive."

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookie that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to count and recognise the volume/number of visitors to our site and how they navigate around it when in use. Using these cookies helps us to improve the functionality of the site for the benefit of our visitors and ensuring are users are able to find the information they are looking for easily.

Functionality cookies

This helps us to determine if you are a new or returning customer. If we identify you are a returning customer we are able to personalise content for you, refer to you by the name registered and remember your preferences (for example, your choice of region or language).

Targeting cookies

These will record your visit to our website, the links you have followed and the pages you have visited, which will help us use this information to make the advertising displayed and the website more relevant to your interests. From time to time we may share this information with partners, corporate partners and third parties (such as charity partners) in order to make advertising displayed on other website (such as Facebook) more relevant to your interests.

Blocking cookies

Cookies can be blocked by you by activating the settings on your browser, this will allow you to refuse the setting of some or all cookies. Please note, if you use your browser setting to block all cookies (including essential cookies) you may not be able to access all or parts of our website.